The British Airways Holidays Customer Excellence Award for 2025 has been awarded to the Anantara Veli Maldives Resort. The award acknowledges the level of guest service, facilities provided, and guest experience based on the reviews of genuine customers. The award is given based on regular good reviews, rather than an occasional outstanding one. In the case of Anantara Veli, it relates to their attentiveness and personalisation. They have received five stars out of five from guest reviews, which is quite rare.
The resort is about 30 minutes away by speedboat from Velana International Airport. It is an adults-only resort that provides various villas both overwater and beachfront. Their villas blend the features of traditional Maldivian architecture and modern facilities. The award is indicative of how the management of the hotel strives to maintain consistency and offer personalization to its customers, according to Jason Kruse, who is the General Manager of Anantara Veli Maldives Resort.
According to Mark Hall, the Head of Product and Sourcing of British Airways Holidays, this is indeed an important time for the brand, which is celebrating 70 years of operations and ten years of their Customer Excellence Award. According to the award criteria, based on independent reviews amounting to more than 100,000, only a selected few hotels are recognized. In addition, it should be noted that the demand for holiday experiences where comfort is balanced with a unique atmosphere continues. For this reason, the Anantara Veli Maldives Resort is still a part of the traditional range of holiday destinations offered by the Maldives to adults.
