TripGen, a chatbot powered by cutting-edge AI technology, has been launched by Trip.com. Trip.com implemented this technology to provide tailored travel routes, itineraries, and travel booking advice to users in real time on the Trip.com platform.
With its all-in-one app concept, the recently released consumer product aims to increase travel accessibility. For years, Trip.com has provided customers with individualised, thorough search solutions made to cater to their demands for the best hotels, flights, and travel advice. With a sophisticated context-based Natural Language Processing-integrated chatbot, TripGen has expanded this search capabilities. Users can "Create Your Dream Vacation Just Like That" by asking detailed or ambiguous inquiries and receiving the precise responses they require.
It can be hard to plan a trip and make decisions while travelling. The first challenge, if you're not an accomplished traveller, is usually: Where should I go? What ought I to do? Of course, you may ask around or go online, but doing so always raises more queries such, "What makes this place special?" How should I plan my days? How much will it cost me? so forth. Users can ask any fragmented travel-related query into TripGen's chatbot and instantly receive ideas for pre-trip choices and on-trip arrangements, from hotels and transportation to tours, making the entire experience joyful and stress-free.
In her experience as a regular traveller, Amy Wei, Senior Product Director at Trip.com Group and Product Owner of TripGen "Time is valuable, but preparing takes a lot of it and can be stressful. Users have access to a wealth of data, which is frequently overwhelming. As a travel addict who has been to over 40 places, I thoroughly understand the struggles and pain points that other travellers face when planning a vacation."
Amy and her team used AI technology to help solve this tough and stressful process, offering effective and priceless real-time assistance. Amy and her team were aware of the challenges consumers confront while planning and getting ready for a trip. Said she, "Similar to the adage "You want a trip, we generate the rest," TripGen can offer travellers closed-loop services before, after, and during their journey. Simply like that!"
Trip.com's COO, Schubert Lou, said, "Trip.com wants to earn your trust as your reliable travel partner. The launch of TripGen offers real-time, question-and-answer services in the Trip.com app, providing travellers with more comprehensive, swifter, and varied support."
"English, Japanese, Korean, and traditional Chinese are presently supported by TripGen. Depending on user demand, more languages will be added. TripGen has integrated the OpenAI API, which created ChatGPT based on the GPT (Generative Pre-trained Transformer) architecture, on the technical side. We will continue in our quest to offer travellers the best possible product experience in the future and will take into account different NLP model choices.