Transforming Operations: Cinnamon Hotels & Resorts Embrace Oracle Cloud Integration

The parent company of Cinnamon Hotels & Resorts, a varied hotel chain with properties in Sri Lanka and the Maldives, John Keells Group, has chosen the Oracle Hospitality OPERA Cloud suite of products, which includes MICROS Simphony Cloud point-of-sale and property management, sales, and event management.

Cinnamon Hotels & Resorts was looking for a centralized, intelligent platform to run its operations in order to provide guests with the greatest experience possible throughout its hotels, resorts, and restaurants. In order to better optimize administrative, technical, and service delivery activities, the company has made sure that its staff members will have a comprehensive understanding of its facilities and visitors by selecting an integrated suite from Oracle.

The first properties to introduce the suite were Cinnamon Life Integrated Resort, the company's planned flagship project, Cinnamon Dhonveli Maldives, Cinnamon Velifushi Maldives, and Cinnamon Hakuraa Huraa Maldives. Modern suites and bungalows can be found in the three resorts in the Maldives, while Cinnamon Life Integrated Resort in Colombo will offer residential apartments, sizable event and meeting spaces, lively restaurants and bars, top-notch entertainment experiences, wellness centers, kids' clubs, and swimming pools, among other amenities. The group plans to soon implement the Oracle solution at all 12 additional hotels and resorts in Sri Lanka.

A key differentiator for Cinnamon Hotels & Resorts is the ability to deliver a consistent, exceptional guest experience across the entire brand, according to Nalaka Umagiliya, Chief Operating Officer - Group Information Technology, Senior Vice President, John Keells Group, and Head of Business Systems, Leisure Group.

"We're convinced that Oracle technologies will support the scaled integration of all of our operations, including front desk, dining, leisure, and other areas. We think that adding OPERA Cloud's property management capability will make resort staff's jobs easier and improve the overall guest experience.

The limitations of Cinnamon Hotels & Resorts' previous system have been addressed by OPERA Cloud's cloud-based architecture and hundreds of pre-built integrations, which have made it simple for its hotels to connect their back- and front-office systems and enable the central reservation office to view room availability and make reservations at a new location. With a comprehensive perspective of hotel operations provided by the centralized property management system, the brand can now make decisions with greater impact and spot growth prospects.

Hotel workers can perform site visits, verify inventory availability, and make adjustments to customers' reservations while on the road thanks to OPERA Cloud Sales and Event Management software, streamlining operations and increasing income. Additionally, staff now have a user-friendly point-of-sale system for restaurants with MICROS Simphony Cloud. This system has streamlined kitchen operations, reservations, inventory, and recipe management while also ensuring that transactional and payment information is easily accessible and safely stored in the cloud.

In order to automate administrative tasks, boost employee productivity, and connect day-to-day operations across their properties and restaurants for a more seamless guest experience, Cinnamon Hotels & Resorts adopted an integrated system across the resort through a single vendor.

According to Patrick Andres, regional vice president, JAPAC hotels and food & beverage, Oracle, "an integrated resort requires a truly integrated system."

"The property management, sales and events, and MICROS Simphony point-of-sale functionality and analytics built into OPERA Cloud's systems will help staff at the Cinnamon Life Hotel continue to elevate guest experiences while they improve operations," says the statement.